Get employees to love their jobs: Make them the CEOs
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The University of Pittsburgh Medical Center Children’s Hospital has uncovered the secret of how to deliver quality health care to patients: Make all its 8,000 employees a CEO or co-owner of the facility. In this session, you’ll see how the hospital’s groundbreaking “I’m the CEO” program has turned the leadership model on its head by making employees the boss, and find out how communications drove this crucial message home to employees.
Josh Madore is manager of internal communications with The University of Pittsburgh Medical Center (UPMC), a $16 billion integrated health system with more than 25 hospitals and outpatient centers. At UPMC, Madore manages employee communications for the Children’s Hospital of Pittsburgh, one of the nations’ leading pediatric centers. He also covers communications for the Western Psychiatric Institute and Clinic, the system’s behavioral health hospital. Overall, Madore manages internal communication strategy and channels for more than 8,000 employees. In addition to his everyday responsibilities of keeping employees informed and in the know, Madore is particularly passionate about the role internal communications plays in building employee engagement and improving culture. Prior to joining Children's, Madore was marketing communications specialist at the corporate office of UPMC.