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Measurement That Matters: Setting Up Your Social KPIs for Real Business Impact

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1h 4m March 9, 2026

Vanity metrics like impressions won't save you in a boardroom with senior leadership. Social pros need to speak the language of revenue, risk and brand trust — and they need to do it with clean dashboards, clear goals and confident strategy. This session takes you step-by-step through social measurement redesign. You’ll map platform goals to business objectives, clean up your dashboards and build a plan…

Vanity metrics like impressions won't save you in a boardroom with senior leadership. Social pros need to speak the language of revenue, risk and brand trust — and they need to do it with clean dashboards, clear goals and confident strategy. This session takes you step-by-step through social measurement redesign. You’ll map platform goals to business objectives, clean up your dashboards and build a plan to make reporting less reactive, more predictive and easier to defend. We’ll cover:

  • Social storytelling journey in numbers: See how to translate brand narratives into metrics that leadership understands, from awareness lift to customer acquisition.
  • Channel-specific KPIs: Define success differently for TikTok, LinkedIn, Instagram, YouTube and other platforms, aligning each to the funnel.
  • Marketing ROI clarity: Identify the paid, earned and owned metrics that prove where social dollars and creative investments actually drive return.
  • From likes to leads: Learn how to move past surface engagement and connect campaigns to conversions, pipeline and customer growth.
CASE STUDY:

How one brand built a social dashboard that turned campaign data into stories executives could act on.

HANDS ON:

Create a mock social media dashboard in-session, mapping social KPIs to campaign goals, stripping out vanity numbers and highlighting metrics that show true business impact.

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Speaker

  • Patrick Pho Lead, Volkswagen Content Studio, Volkswagen of America

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