Framework Subtopic: Conflict Management

August 2026 Leadership Masterclass – Your New Leadership Imperative: Managing the Stakeholder Matrix across Government, Employees and the Public, with Torie Clarke

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As modern communicators, you must elevate your leadership skills to navigate an ecosystem that grows more complex by the hour. Continuing to operate in silos with public affairs and other communications disciplines will not only leave you at a competitive disadvantage, it also increases your organization’s exposure to risk. You need strategic relationships across political, … August 2026 Leadership Masterclass – Your New Leadership Imperative: Managing the Stakeholder Matrix across Government, Employees and the Public, with Torie Clarke

Issues Management Across Generations: Navigating Culture Gaps Before They Become a Crisis

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Today’s workforce spans five generations—each shaped by different experiences, expectations and communication norms. In this panel, representatives across generations unpack how differences show up in real time, including missed signals, unclear communication and small breakdowns that go unaddressed. Learn about how you can set up early warning systems to detect potential risks, interpret signals and … Issues Management Across Generations: Navigating Culture Gaps Before They Become a Crisis

Fixing Performance Gaps Before You Lose Your Best People

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High performers do not suddenly decline. Unclear expectations, shifting skill demands and overloaded systems are quietly reshaping performance in AI-driven, high-change workplaces. This session gives HR and internal comms leaders a practical way to identify what is actually driving performance issues and act before top talent disengages or exits. You will learn how to pinpoint … Fixing Performance Gaps Before You Lose Your Best People

Cross-Functional Collaboration: How to Align, Launch and Keep Momentum

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Employee experience breaks down when onboarding, change rollouts, manager comms or culture initiatives get handed off across HR, comms and business teams with fuzzy ownership and competing priorities. Here’s how other leaders successfully aligned stakeholders before launch, coordinated execution and kept momentum going. You’ll learn how to: Align Around Key Moments: How to get HR, … Cross-Functional Collaboration: How to Align, Launch and Keep Momentum

July 2026 Group Learning Recording

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Communicators are earning a larger voice in the C-suite by helping organizations navigate complexity and manage an ever-growing list of potential and actual crises. In this interactive session, former national news anchor will explore what separates organizations that merely survive a crisis from those that emerge stronger because of it. Using real-world examples, she’ll unpack … July 2026 Group Learning Recording

Leadership Training in the Hot Seat: Crisis Simulation for the Pile-On Era

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When a viral backlash suddenly targets your brand, every second counts. Preparation of your execs in advance is the key to a credible, composed response. In this fast-paced, hands-on simulation, you’ll learn how to coach execs while on the clock in a mock crisis. Test your response instincts and message discipline in a pressure-cooker scenario … Leadership Training in the Hot Seat: Crisis Simulation for the Pile-On Era

Turning Workplace Critics Into Your Strongest Advocates

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Persistent complainers can drain morale, or, with the right approach, become your organization’s loudest champions and culture carriers. In this panel, remote, hybrid and in-office employees will share how they have transformed resistance into advocacy during times of workplace change. Discussions include: Addressing Hot-Button Issues: How to navigate employee skepticism around AI adoption, job security … Turning Workplace Critics Into Your Strongest Advocates

How to Stop Agreeing to Disagree, and Start Communicating

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To change someone’s mind, you need to understand how they think. The most effective communicators don’t win arguments: they turn conflict into better decisions. In this opening keynote, Harvard Professor Julia Minson will bring decades of research with and translate it into everyday skills: how to acknowledge concerns without stalling progress, how to coach leaders … How to Stop Agreeing to Disagree, and Start Communicating

Module: The Price of Nice: Moving From Comfort to Courage at Work

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In today’s workplace, being “nice” is often rewarded, even when it comes at the expense of honesty, accountability, and equity. This course examines how niceness functions as a social construct/contract that prioritizes comfort over clarity and why that tradeoff is costly for individuals and organizations alike. Learners will unpack the hidden dynamics behind avoidance, silence, … Module: The Price of Nice: Moving From Comfort to Courage at Work