Social teams rarely get the luxury of a calm brief and a clean runway. More often, you’re mid-scroll when the client calls in a panic, the CEO wants something “viral” by Friday, or your campaign budget evaporates before kickoff. This panel pulls together seasoned social leads and brand strategists who’ve made hard calls under fire … War Stories from the Strategy Room: Hard Calls Under Fire
Ragan’s Justin Joffe presents practical ways to stay strong when challenges mount, like creating micro-routines that restore calm, reframing setbacks as experiments, leaning on peer support, protecting focus with boundaries, and practicing fast recovery rituals.
This single, advanced-level module from Ragan’s Justin Joffe demonstrates how emotional intelligence applies to communications leadership.
This single, advanced-level module from Ragan’s Justin Joffe goes beyond basic principles to give communications leaders tactics and strategies to sense early signals of risk, coordinate mitigation practices across functions, and lead through uncertainty.
In this first video of Ragan’s Signature Voices Series, General Mills Chief Communications Officer Jano Cabrera explains why most communicators are approaching reputation management from the wrong starting point—and how to audit your internal reputation story before deciding what to measure.Jano CabreraChief Communications OfficerGeneral Mills
This single, advanced-level module from Ragan’s Justin Joffe looks at how communicators can resolve conflict when it threatens strategic and organizational cohesion across departments and teams. Beginning with a focus on diagnosing and reframing the conflict, the course then goes over the steps for facilitating effective cross-functional dialogue before explaining when and how to escalate … Module: Leading Communications Through Organizational Conflict
In this Short from Ragan’s 2025 Employee Experience Conference, MGM Resorts International’s Lauren Stephens shares five tactics for delivering difficult news to employees.Lauren StephensExecutive Director Internal CommunicationsMGM Resorts International
(20m) In this module, we’ll dive into decision-making frameworks, how to assemble a cross-functional team and establish a response process.
This single, intermediate-level module from Ragan’s Justin Joffe unpacks how communicators can lead productive meetings and discussions. Beginning with a focus on understanding group dynamics, the lesson then unpacks best practice for agenda design and expectation setting before explaining how to lead meetings that create accountability among all stakeholders.
(20m) In this module, we’ll explore how you can help your managers become better listeners to become better stewards of hearing feedback from their teams and sharing it with leaders. You’ll learn the principles of active listening, two-way dialogue and hear some examples of how they function in moment of change and uncertainty. By the … Listening and Feedback for Managers (Part 3)