(15m) Navigating layoffs with empathy is critical to preserving brand reputation, supporting departing employees, and maintaining trust within your team. This module will teach you the best practices for crafting empathetic layoff comms and preparing leaders to deliver the news.
(20m) Once the news breaks, managing the fallout is just as critical as planning for the announcement. This module will explain how to navigate immediate reactions, mitigate backlash, and uphold credibility while fostering transparency and empathy. By focusing on long-term positioning, these learnings will help you maintain stakeholder confidence, rebuilding trust and morale among remaining … Safeguarding Long-Term Impact After Layoffs (Part 3)
(15m) In this module, we’ll dive into the psychology of polarization. We’ll talk about a framework for moving employees from denial to acceptance. You’ll learn about some specific derailments that prevent constructive conversation. By the end, you’ll have a practical roadmap for understanding how to focus on “the moveable middle”.
(15m) In this module, we’ll look at bridging language that engages acknowledges emotions from a place of respect. We’ll define the basics of bridging language and share some key techniques for using bridging language in meetings. By the end, you’ll understand how these practices can become part of your workplace policies, culture and leadership.
(10m) In this module, we’ll dive into the fundamentals of creating a culture that constructively manages conflict. By the end, you’ll have a firm grasp of the fundamental building blocks of conflict management and how effective communication can play a role.
(10m) In this module, we’ll dive into the fundamentals of negotiation. By the end, you’ll understand the phases of a negotiation,how to prepare yourself for negotiation and key steps to take.
(30m) In this module, we’ll dive into the psychology of polarization. We’ll talk about a framework for moving employees from denial to acceptance. You’ll learn about some specific derailments that prevent constructive conversation. By the end, you’ll have a practical roadmap for understanding how to focus on “the moveable middle”.
(20m) In this module, we’ll look at bridging language that engages acknowledges emotions from a place of respect. We’ll define the basics of bridging language and share some key techniques for using bridging language in meetings. By the end, you’ll understand how these practices can become part of your workplace policies, culture and leadership.
What happens when the narrative reaches employees through headlines, whispers, or leaked memos, before leadership ever speaks? In this session, we examine the moment trust fractures and communicators are forced to respond to a story already in motion. From media leaks and premature merger news to uncertainty around AI-driven workforce changes, our speaker explores how … When the Story Breaks Before You Do: Rebuilding Trust After Leaks
Crisis is not a matter of if—it’s when. Communicators have been operating on always on mode, pivoting and responding to internal and external crises for years. In this practical session, we’ll ground today’s challenges in real examples and reset how comms leaders must partner with the C-suite—not just to react, but to anticipate and lead. … Comms at the Center: A Crisis Framework for Leading Under Pressure