With 6,700 employees across the globe — half of them in the U.S. — Genesys needed a centralized, intuitive platform to unify internal communications and engage employees in a remote-first world. Four years after launching a new intranet, the company has successfully driven alignment across departments, empowered communicators at all levels, and increased adoption — peaking at 86% monthly usage. However, the journey is far from over with new challenges, such as managing 170 active sites and improving engagement across different employee groups. In this session, Geoffrey Miller, who leads internal and executive communications at Genesys, will share:
- How Genesys built an effective newsletters strategy that supports the company-wide, departmental and employee resource group (ERG) levels.
- The search transformation that reduced failed searches from 20% to just 1.8% since launch.
- How its vendor has helped amplify major initiatives, from external sales events to benefits communications, leading to a 99% increase in viewership and seamless employee experiences.
- Strategies for improving monthly adoption rates, with a focus on targeted engagement across different business regions and roles.
Whether you're looking to optimize your intranet, boost adoption, or refine your search and content strategy, this session will offer data-driven insights and practical tactics to take your internal communications to the next level.
