As employee expectations shift and AI becomes a core part of how work gets done, internal comms must evolve to meet the moment. At Microsoft, this evolution is underway—driven by a bold shift in mindset, a commitment to experimentation and a strategic embrace of AI as a partner in communication. This session explores how one of the world’s largest companies is reimagining internal communications through the lens of the “Frontier Firm” model—where AI agents work alongside humans to scale clarity, trust and impact. Attendees will gain a practical look at how communications teams are unlearning legacy habits, building trust with leader voices and using data to drive strategy in real time. What you’ll hear:
- : How mindset shifts are redefining comms roles and skills.
- : Using insights to align with business strategy and earn trust.
- : Real-world examples of AI-powered tools transforming comms workflows.
- : Why trying, learning, and sharing is the new playbook.
- : Embedding leader voices and external storytelling into internal strategy.
