Margarett Frisby, executive director, intranet managing editor and internal communications director at JPMorgan Chase & Co, shares her approach to "surround-sound" communications, which acknowledges the variety of channels available to employees and mixes up message outreach strategically to ensure all people have the information they need. Acknowledging information overload, Frisby's approach includes newsletter blurbs, emails, town halls and everything in between—not just relying on one channel for one message.
Margarett Frisby, executive director, intranet managing editor and internal communications director at JPMorgan Chase & Co, shares her approach to "surround-sound" communications, which acknowledges the variety of channels available to employees and mixes up message outreach strategically to ensure all people have the information they need. Acknowledging information overload, Frisby's approach includes newsletter blurbs, emails, town halls and everything in between—not just relying on one…
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