“Biometric data” under the Nebraska Data Privacy Act and Texas Data Privacy and Security Act means data generated by automatic measurements of an individual’s biological characteristics. The term includes a fingerprint, voiceprint, eye retina or iris, or other unique biological pattern or characteristic that is used to identify a specific individual. The term does not include a physical or digital photograph or data generated from a physical or digital photograph, a video or audio recording or data generated from a video or audio recording, or information collected, used, or stored for health care treatment, payment, or operations under the Health Insurance Portability and Accountability Act of 1996 (42 U.S.C. Section 1320d et seq.).

“CCPA” means the California Consumer Privacy Act of 2018, Cal. Civil Code § 1798.100 et seq. and its implementing regulations.

“Cookies” means small, often encrypted text files located in browser directories.

“NDPA” means the Nebraska Data Privacy Act, Neb. Rev. Stat. § 87-1001 to 87-1130.

“Personal data” under the NDPA and Texas Data Privacy and Security Act means any information, including sensitive data, that is linked or reasonably linkable to an identified or identifiable individual. This term includes pseudonymous data when the data is used in connection with additional information that reasonably links the data to an identified or identifiable individual. Publicly available information is not “personal data.”

“Personal Information” means information that relates to or describes, an individual, where that individual is identifiable or is reasonably capable of being linked, directly or indirectly to a particular consumer, device, or household. Anonymous information is not Personal Information.

“Sensitive data” under the NDPA and Texas Data Privacy and Security Act means a category of personal data. The term includes: (A) personal data revealing racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexuality, or citizenship or immigration status; (B) genetic or biometric data that is processed for the purpose of uniquely identifying an individual; (C) personal data collected from a known child; or (D) precise geolocation data.

“Targeted advertising” under the NDPA and Texas Data Privacy and Security Act means displaying to a consumer an advertisement that is selected based on personal data obtained from that consumer’s activities over time and across nonaffiliated websites or online applications to predict the consumer’s preferences or interests. The term does not include: (A) an advertisement that: (i) is based on activities within a controller’s own websites or online applications; (ii) is based on the context of a consumer’s current search query, visit to a website, or online application; or (iii) is directed to a consumer in response to the consumer’s request for information or feedback; (B) the processing of personal data solely for measuring or reporting advertising performance, reach, or frequency.

“TDPSA” means the Texas Data Privacy and Security Act, Tex. Bus. & Com. Code Ann. § 541.001 et seq.

“Third Party” means any third party unaffiliated with us to whom we disclose Personal Information.

“We,” “Us,” “Our,” and “Ragan,” whether capitalized or not, means Lawrence Ragan Communications, Inc. and its affiliates.

“You” or “Your,” whether capitalized or not, means all those who access, visit, and/or use our services.

When you browse ragantraining.com and have not registered for any online service from Ragan, you browse anonymously. Personal information—such as your name, address, phone number or e-mail address—is not collected by Ragan as you browse. However, Ragan may use “cookies” to automatically collect information about how our site is used. We may collect and track information such as the server your computer is logged onto, your browser type (for example, Safari or Google Chrome), and whether you responded to a Ragan banner advertisement or e-mail.

Registration for Online Products and Services. In order to provide you with a particular product or service online, we may request that you voluntarily supply us with personal or company information, including your e-mail address and phone number, for purposes such as correspondence, site registration, checking your account status, invoices, statements and other pertinent information online, making a purchase, or participating in online surveys and enabling us to provide an online product or service to you in an efficient manner. If you are a registered user of a Ragan online service, we may combine information about your use of ragantraining.com or other Ragan websites and the online products or services you utilize with certain other online and offline information we have about you as a Ragan customer and information you have provided to us.

We may also review information available from external sources, such as trial subscription data, to customize your online experience and present you with relevant online and offline offers and updates. We also may use “cookies” to enable our server to recognize you as a registered Ragan online service user when you re-enter our site.

We may use, share, or sell your Personal Information for the following business purposes:

• Providing a service;
• Ensuring proper product deliveries or billing;
• Measuring consumer interest in our various services and informing you about products and services;
• Providing, enhancing, personalizing, troubleshooting and customizing user experience;
• Completing a transaction or service requested by you;
• Providing marketing and promotional services on our behalf;
• To enable third-party marketers to provide you with information about our products and services that may be of interest to you, when you have expressly consented to or opted-in to such disclosure;
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request; to enforce or apply our agreements, including for billing and collection purposes; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; or
• In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Ragan’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Ragan about our Website users is among the assets transferred.

The information collected about how our site is used and whether you responded to Ragan advertisements and emails is used to measure response rates to banner ads and e-mail offers. If you have provided your e-mail address to us or to a company we have partnered with to make their products and services available to you, you consent to receive our marketing and promotional emails and offers.

We may also send you e-mail offers if you have provided your e-mail address to a third party and have opted in to receiving e-mail offers from other parties. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences as well as information available from external sources. These e-mail offers will come directly from Ragan. You can opt out from receiving e-mail offers from Ragan as described below in the section, Declining E-mail Offers.

When we send e-mails to you, we may be able to identify information about your e-mail address, such as whether you can read graphic-rich HTML e-mails. If your e-mail address is HTML-enabled, we may choose to send you graphic-rich HTML e-mails. Please note that we do not provide your e-mail address to Ragan business partners. However, we may send you offers on behalf of our Ragan business partners. Keep in mind that if you take advantage of an offer from a Ragan business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you wish to decline receiving future offers from them.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of Personal Information:

• Identifiers. Examples include a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifier.
• Customer Records Personal Information Categories. Examples include names, signatures, addresses, telephone numbers, education, and employment.
• Commercial Information. Examples include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Professional or Employment-Related Information. Examples include current or past job history, job title, occupation, practice type/specialty, year of school graduation, professional provider number, or performance evaluations.
• Internet or Other Similar Network Activity. Examples include browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
• Inferences Drawn from Other Personal Information. Examples include profiles reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Categories of Personal Information We Disclose or Sell to Third Parties

In the past 12 months, we have disclosed or sold the following categories of Personal Information:

• Identifiers.
• Customer Records Personal Information Categories.
• Commercial Information.
• Professional or Employment-Related Information.

Categories of Third Parties with Whom We Share Your Personal Information

In the preceding 12 months, we have disclosed Personal Information for business and commercial purposes to the following categories of third parties:

• Contractors, Service Providers and Other Third Parties Used to Support Our Business.
• Third Party Marketing Providers.
• Governmental and Law Enforcement Officials.

These third parties are required, contractually or by law, to keep your Personal Information confidential and are prohibited from disclosing the information for any purpose except those listed in our contracts or applicable law.

Ragan provides customers with an easy means to decline receiving marketing and promotional emails and offers. At any time, you may request to discontinue receiving these emails or offers from us by unsubscribing through the link provided at the bottom of each marketing email. All e-mail offers that you received from Ragan will provide information on how to decline receiving future e-mail offers. You may also change your preferences online, via the My Account page if you are a subscriber. If you are a free eNewsletter subscriber, you will need to unsubscribe from each appropriate publication in order to ensure no future offers. See eNewsletter Terms of Use for additional information.

This Privacy Policy applies to all visitors to our website. If you have questions about our online Privacy Policy or your account, please call Ragan at 800-878-5331 or 312-960-4100. We can also be reached by email at [email protected].

At Ragan, we are committed to the secure transfer of information via our website. We have implemented certain measures designed to secure your Personal Information. However, despite our best efforts to safeguard your Personal Information, we cannot guarantee the security of any Personal Information transmitted over the Internet. We do not assume responsibility for any harm, loss, or damage you may experience or incur by the sending of personal or confidential information over the Internet by or to us.

Links to Web sites other than those owned by Ragan are offered as a service to readers. The editorial staff of Ragan was not involved in their production and is not responsible for their content. You should be aware that other Internet sites to which you link from ragantraining.com may contain privacy provisions that differ from the provisions of our Privacy Statement.

Ragan reserves the right, at its discretion, to update, change, modify, add, or remove portions of this policy from time to time. Any changes to this Privacy Policy will be promptly disclosed here so that you can be fully informed about the privacy protections we provide, and your choices with regard to our use of Personal Information for marketing purposes.

All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Ragan or in the case of third-party materials, the owner of that content. You may not alter or remove any trademark, copyright or other notice from copies of the content. However, you may download material from Ragan on the Web (one machine readable copy and one print copy per page) for your personal, noncommercial use only.

Subscribers may make one attributed copy of any document on this site for use within their organization. Subscribers may make multiple copies of documents listed under our “Tools” section only for use at the physical location of the account holder. Copies are not to be used across multiple locations unless a multi-user subscription specifically covers those locations. Documents in the Tools category include, but are not limited to, PowerPoints, speaker’s notes, training exercises, trainer’s guides, quizzes, certificates, checklists, training meetings, forms, handouts, letters, and samples. These documents may be customized at the subscriber’s discretion. Other reproduction or transmission of these materials, whether electronically or in hard copy format to anyone, including offsite employees, customers or others, is prohibited. None of these materials may be posted on the Internet or on corporate intranets without the permission of Ragan. For additional reproduction rights and usage information, call 800-878-5331.

Consultants may not distribute any of these materials to their clients without the permission of Ragan. To obtain such permission and information about associated pricing, please call 800-878-5331.

Ragan memberships including Ragan Insider and Ragan Training are for your personal use only. You agree that you will not disclose your password to any other person nor in any way share or transfer access provided by your membership to anyone else. You agree that you will not permit access through your name and password to multiple users on a network. Multiple-user memberships are available. Please call 800-878-5331.

Although we make an effort to ensure that the information, analytical tools and data provided on this site are accurate, we cannot guarantee that the information, tools and data provided here will be error-free. This site and the information available through it do not, and are not intended to, constitute legal or other professional advice. By using this site, you assume all responsibility for and risk arising from your use of and reliance upon the contents of this site.

References and links to products and services belonging to third parties are provided for your convenience and do not represent our endorsement of such products or services. Materials accessible from or added to this site by third parties, such as comments, are strictly the responsibility of the third party who added such materials or made them accessible. While we reserve the right to monitor third-party discussions and to remove materials that we believe are inappropriate, we neither endorse nor undertake to control, monitor, edit or assume responsibility for any such third-party material.

THIS SITE AND ITS CONTENTS ARE PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO ANY INFORMATION CONTAINED ON, ACCESSIBLE THROUGH OR DERIVED BY YOU FROM THIS SITE AND WITH RESPECT TO ANY PRODUCTS OR SERVICES PURCHASED BY YOU THROUGH THIS SITE. WE LIKEWISE DISCLAIM ANY AND ALL LIABILITY TO YOU ARISING OUT OF INTERRUPTION OR DAMAGE TO YOUR COMPUTER SYSTEM OR SOFTWARE AS THE RESULT OF ACCESSING OR OTHERWISE USING THIS SITE. WE NEITHER WARRANT NOR REPRESENT THAT THE SERVICES OR INFORMATION AVAILABLE THROUGH THIS SITE WILL ENABLE YOU TO ACHIEVE ANY PARTICULAR RESULT OR OUTCOME, LEGAL, ECONOMIC, EDUCATIONAL, OR OTHERWISE. WE WILL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY KIND, INCLUDING LOST REVENUES, LOST PROFITS, OR LOSS OF DATA ARISING OUT OF YOUR USE OF THIS SITE. IN THE EVENT THAT ANY OF THE FOREGOING LIMITATIONS AND DISCLAIMERS IS INEFFECTIVE, YOU AGREE THAT OUR MAXIMUM LIABILITY TO YOU SHALL BE THE TOTAL OF THE FEES THAT YOU HAVE PAID TO US IN CONNECTION WITH YOUR ACCESS TO THIS SITE AND/OR FOR PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED FROM US THROUGH THIS SITE.

If Ragan or its subsidiaries, affiliates or other related entities is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Ragan or its subsidiaries, affiliates or other related entities, we may share your Personal Information in connection with such transaction. We may also share your Personal Information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of our business or operations.

We reserve the right to change the contents of this site or to discontinue it at any time, as well as the right to deny access to the site to any person whom we have reasonable grounds to believe may be using the site for an unlawful or unauthorized purpose or in a manner that may harm us.

Ragan complies with applicable state laws and residents of states with individual privacy laws can learn more about their rights below.

California.
Notice to California Customers – Your Privacy Rights

Rights of California Residents

The CCPA grants residents of California certain rights with respect to their Personal Information. California residents have the following rights under the CCPA:

1. The right to know the ways in which we collect, use, share, disclose and otherwise process your Personal Information;
2. The right to know the specific pieces of your Personal Information that we hold;
3. The right to request the deletion of your Personal Information, subject to several exceptions;
4. The right to opt out of the sale or sharing of your Personal Information;
5. The right to correct inaccurate Personal Information that we hold; and
6. The right not to be unlawfully discriminated against for exercising these rights.

We may take reasonable steps to verify your identity before fulfilling your request to know or delete. Users may manage their cookie preferences at any time through our Privacy Center, accessible via the link in our website footer. California residents may also submit a Do Not Sell or Share My Personal Information request by emailing [email protected].

Exercising Your Rights Under the CCPA

California residents may exercise their rights by contacting us at 800-878-5331 or [email protected]. You have the right to request deletion of your Personal Information. We may deny your deletion request if retaining the information is necessary to:

1. Complete the transaction for which we collected the Personal Information or otherwise perform our contract with you.
2. Detect security incidents or protect against malicious, deceptive, fraudulent, or illegal activity.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech or another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

Do Not Track

We currently honor Global Privacy Control signals as opt-out requests for California residents. California Business & Professions Code § 22575(b) provides that California residents are entitled to know how a website operator responds to “Do Not Track” browser settings. We continue to review new technologies and may adopt a DNT standard once one is created.

Nebraska.

The NDPA grants Nebraska residents rights over their personal data. As a Nebraska resident, you have the right to:

1. Confirm whether we are processing your personal data and ask to view or access such personal data.
2. Ask to delete information we have that is linked to you.
3. Ask to export your information and obtain a copy of your personal data in a portable and readily usable format.
4. Ask to correct inaccurate information.
5. Opt out of the processing of your personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions producing legal or similarly significant effects.

We endeavor to respond to authenticated consumer requests within 45 days of receipt, with up to an additional 45-day extension if necessary. We will not charge a fee unless a request is a second or repetitive request within a 12-month period. To initiate an appeal of a denied request, please email [email protected].

Texas.

The TDPSA grants Texas residents rights over their personal data. As a Texas resident, you have the right to:

1. Know whether we are processing your personal data and to obtain your personal data in a readable format.
2. Correct inaccuracies in your personal data.
3. Delete personal data provided by or obtained about you.
4. Opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions producing legal or similarly significant effects.
5. Not face retaliation or discrimination for exercising these rights.

We endeavor to respond to authenticated consumer requests within 45 days of receipt, with up to an additional 45-day extension if necessary. We will not charge a fee unless a request is a second or repetitive request within a 12-month period. To initiate an appeal of a denied request, please email [email protected].