Senior director of product language
Mark Buchanan is the senior director of product language for New Relic. Before his new position leading global writing teams at New Relic, he led the Winning with Words program as part of the global brand team at Cisco. He helped shift the culture of communications across a $50 billion organization and helped the 72,000 people in its global workforce change the way they write and speak for the company. Because of his copy production system, his internal clients drove more engagement, won more awards and received both kudos and promotions.