Optimizing Onboarding, Stay Interviews and Benefits Messaging for Managers

Kathryn Metcalfe is a visiting professor at New York University.  She left her chief communications officer role at CVS Health® for academia to shape the next generation of marketing and communications leaders. Kathryn has diverse experience across communications, reputation management, crisis and issues management, as well as government affairs, marketing and M&A.  Kathryn spent a total of six years at CVS Health, helping the Fortune 4 company transform to a health-driven powerhouse.  She returned to the company after a stint at Bristol Myers SquibbTM where she led corporate affairs. Previously, Kathryn served as the Aetna chief communications officer during its historic deal with CVS Health.  She served as chief communications officer of Deloitte® and held senior communications roles at Pfizer and Novartis Pharmaceuticals Corporation. Kathryn started her career working for communications consultancies in the biotechnology and health care industries. Kathryn is passionate unleashing the power of her function and best known for helping companies accelerate change during transformation.  She has received many awards for her work. Most recently, Kathryn was elected to the PRWEEK Hall of Femme and was recognized with a SABRE for her lifetime achievements last year.  Kathryn believes the best is yet to come. Kathryn holds a master’s degree and a bachelor’s degree in journalism from Northwestern University.  She served on the board of the Boise Urban Garden School (BUGS) and built a park in her hometown of Boise, Idaho. Kathryn has three children.

DHL Supply Chain is a member of Ragan’s Communications Leadership Council. Anita Myers is an energized and dedicated professional with over 12 years of operational and training experience. She joined DHL in 2015 as an Operations Supervisor, supporting various sectors and start-ups. She quickly excelled in her role and was recognized for her exceptional performance, which led to increased responsibilities and the opportunity to take on new challenges. Her passion for training and development became evident as she took on the role of Training Supervisor, where she played a key role in establishing the foundation of DSC’s North Central Recruiting and Training Center. Anita's dedication and expertise in training led her to become the Training Manager for the ASOS account in Atlanta, GA, where she successfully launched the ASOS training program and implemented a standardized onboarding process for new hires. Building on her success as a site Training Manager, Anita has continued to excel in her career. She assumed the role of Regional Certified Facilitator, where she facilitated multiple certified courses and achieved the title of Master Facilitator in Facilitation Skills and CSCS Foundation Train the Facilitator (TTF). With her extensive operational experience, exceptional training skills, and facilitation expertise, Anita is a valuable asset to DHL. In her now most current role as a sector Training Manager for eCommerce, she continues to drive the success of the sector’s leaders by overseeing training initiatives, enhancing the onboarding process, and ensuring the seamless integration of new team members.  

ING is a member of Ragan’s Communications Leadership Council. Sara Ng is vice president, Communications and Brand Experience, for ING Americas, part of the global financial services company ING Group N.V.  In this role, Ng leads internal and executive communications, with a focus on workplace engagement, employer branding, and culture and change management. Her focus has been creating touchpoints that reflect ING’s values, such as championing the company’s new hybrid way of working and promoting best practices that support employee wellness. A communications strategist, Ng has experience helping people and brands connect with a variety of audiences. Her decade-plus career spans several industries, including fashion, television, technology and financial services.