Last updated: October 7, 2026

These Terms of Use (“Terms”) govern your access to and use of Ragan Training, including ragantraining.com and its related apps and services (the “Service”), operated by Lawrence Ragan Communications, Inc. (“Ragan,” “we,” “us,” or “our”). By accessing or using the Service, or by agreeing to these Terms when you purchase or register, you agree to be bound by these Terms. If you do not agree, do not use the Service.

The Service

The Service is an on-demand professional development library for communicators. It includes expert-led video sessions, full conference recordings, explainers, presentations, and case studies, along with tools to save sessions, track your viewing history and progress, organize content into folders, and run reports. Eligible members may also use AI-assisted search to find relevant content. Availability of features depends on your membership type.

Eligibility and Accounts

You must be at least 16 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized use.

Membership and Access

Some content and features require a paid membership. Individual memberships are personal to you and are non-transferable. You may not share your credentials or allow others to access the Service through your account, and only one session per account may be active at a time. Team and site licenses for multiple named users are available separately, and each user must have their own login. We may modify membership tiers, features, and pricing on a prospective basis.

Cancellation and Purchase Terms

You may cancel your membership at any time by contacting customer service at [email protected]. The price, membership term, renewal, and refund terms presented at checkout govern your purchase.

Agreements With Your Organization

If you access the Service under a separate written agreement between Ragan and your organization, such as a memo of agreement, order form, or master agreement, that agreement controls to the extent it conflicts with these Terms.

Acceptable Use

You agree not to:

• Use the Service for any unlawful, infringing, or harmful purpose.
• Copy, download, record, screen-capture, scrape, redistribute, resell, or publicly post content from the Service except as expressly permitted in these Terms.
• Use bots, scripts, AI agents, or other automated means to access the Service, or use any content from the Service to train, fine-tune, or build AI models.
• Use content from the Service to deliver training, presentations, or courses to others, or load it into another learning platform.
• Attempt to gain unauthorized access to any part of the Service or its systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Share, resell, or transfer your membership or account access.

Content and Intellectual Property

The Service and its contents, including videos, recordings, slides, text, images, and related materials, are owned by Ragan or its licensors, including the speakers and presenters who appear in them, and are protected by copyright and other intellectual property laws. Unless otherwise noted, you may stream content, and download materials the Service makes available for download, solely for your own professional development, and you may make a single copy of downloadable materials attributed to Ragan for internal reference use within your organization. You may not reproduce, distribute, or post content to multiple locations, corporate intranets, or the internet, or use it for consulting or client work, without our prior written permission. You may not alter or remove any trademark, copyright, or other notice from copies of the content.

Sessions reflect the views of their presenters and not necessarily those of Ragan. We add and remove content over time and do not guarantee that any particular session or recording will remain available.

Your Content

You retain ownership of the folders, notes, and saved lists you create and other content you submit. You grant us a limited license to store and process that content as needed to operate the Service for you. You are responsible for the content you submit and for ensuring you have the rights to do so.

If you access the Service through a team or site license, your organization’s administrator can see your account details and your usage, viewing history, and progress data, and your organization may end your access.

Privacy

Our Privacy Policy at ragantraining.com/privacy-policy describes how we collect, use, and share your personal information and is part of these Terms. These Terms, not the Privacy Policy, govern your rights to use and copy content from the Service, our disclaimers, and our liability, and these Terms control if the two conflict.

AI Features

The Service may offer optional AI-assisted features, including AI-powered search. AI-generated responses may be inaccurate, incomplete, or out of date, and should not be relied upon as professional advice. You are responsible for independently verifying any output before relying on it.

When you use AI features, your prompts and related Service content are processed by a third-party AI provider. Neither Ragan nor that provider uses your prompts or outputs to train AI models. We retain prompts and outputs for up to two years and then delete them. Do not submit confidential information you would not want retained on this basis.

Disclaimers

THE SERVICE AND ITS CONTENTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free.

Content on the Service is for general educational purposes only and is not legal, financial, HR, medical, or other professional advice. We do not guarantee that the Service will enable you to achieve any particular result or outcome, and you assume all responsibility for and risk arising from your use of and reliance on the Service. References and links to third-party products, services, or sites are provided for convenience and are not endorsements. We are not responsible for any interruption of or damage to your computer systems or software resulting from your use of the Service.

Limitation of Liability

To the fullest extent permitted by law, Ragan will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or relating to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you or your organization paid us for access during the twelve months before the claim arose.

Termination

We may suspend or terminate your access to the Service at any time, including for violation of these Terms or for unlawful or harmful use. We may also modify or discontinue the Service, in whole or in part, at any time.

Assignment

We may assign or transfer these Terms, including in connection with a merger, acquisition, sale of assets, or other business transaction. You may not assign or transfer these Terms or your membership without our prior written consent.

Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Cook County, Illinois.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. Material changes will not apply to a paid membership term already in progress unless required by law.

Contact Us

Questions about these Terms? Contact Lawrence Ragan Communications, Inc. at [email protected], 312-960-4100 or 800-878-5331, or 10 S. LaSalle St., Ste. 310, Chicago, IL 60603.