Intranets often become outdated repositories—especially in complex organizations where people and workplace content are scattered across platforms. Uber faced this challenge firsthand , with two legacy sites, inconsistent documentation, and a hybrid workforce navigating evolving workplace norms. Sound relatable? Join a member of Uber’s Global Workplace Communications team while she shares how the organization consolidated content, simplified navigation, and embedded AI-powered search to create a centralized intranet experience designed to meet employees where they are—making it easier to navigate the workplace and access critical information about people and places during a time of ongoing change and hybrid work evolution.
You’ll learn:- The Uber Intranet Journey A real-world case study of how we moved from fragmented systems to a unified, employee-centered intranet—with a focus on workplace and location-based content to guide employees through their in-office experience.
- Building Around Employee Needs How we shifted from structure-first to search-first thinking, using building user guides and keyword optimization to create a single source of truth for each office.
- The Role of AI in Findability Why removing the category menu and prioritizing AI-powered search improved discoverability and reduced friction in accessing essential information.
- Employee Feedback & Reaction What we learned from how employees actually interact with intranet content—and how that feedback reshaped our priorities.
- A Playbook for Change The practical steps and key decisions that helped us transform our intranet—offering a roadmap others can follow to drive operational clarity and employee connection.
- Defining Success How we’re measuring impact using search analytics, engagement metrics, and feedback loops—and how those insights guide continuous improvement.
