Launch day isn't the beginning ... or the end: Practical tips to make sure you're prepared
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Jan. 9, 2017: That was the new intranet's go-live day. UPMC didn't just upgrade the technology; it completely overhauled the information architecture. It personalized content for the first time and rewrote the rules of ownership and governance. Employees were in for a big change, but in health care, launch week isn't an acceptable excuse for not being able to find the information staffers need. Follow UPMC's journey to see how long a launch really lasts and how you can prepare your team for the long haul. Get tips about who to make friends with, how to predict the unexpected and how to take care of your staff, internal clients and project team during this crazy time.
- Actionable tips for what you can do before launch day to prepare your team for the expected—and the unexpected
- The No.1 department you should involve in your launch planning
- Launch week recommendations to make sure your team stays positive and rested
- How to distinguish frustrations that are a result of change from real staff feedback you should act on
Karissa Quinlan is senior manager of internal communications at UPMC, one of U.S. News & World Report's "Best Hospitals." She began her career as a media relations intern but quickly discovered her passion for internal communications after being asked to support an intranet upgrade in 2010. Now her team manages the organization's intranet for 65,000+ employees and recently led an upgrade to SharePoint 2013, with plans to move to the cloud. Her daily motivation is to create one source of internal knowledge so that employees can find the information they need to do their jobs quickly and easily.