Unlocking Leadership and Managerial Superpowers for Unity and Growth

Jaclyn Courage is a seasoned talent management and organizational development professional with over two decades of experience in the financial services sector. She has a proven track record of driving employee engagement and spearheading innovative leadership development initiatives that align with organizational vision. Passionate about nurturing talent and fostering a collaborative culture, Courage brings a data-driven approach to enhancing leadership and strengthening employee engagement. She excels at navigating change and transformation within high-performing environments. Courage holds a Master’s Degree in Organization Development and Change from Penn State University and is a Certified Managed Change Practitioner. Currently, she serves at University Federal Credit Union (UFCU), the largest locally-owned credit union in Austin, TX, with $4 billion in assets and nearly 400,000 members. Courage is deeply committed to the credit union movement and dedicated to helping organizations achieve their full potential. Outside of her professional life, Courage has a passion for travel, exploring diverse cultures, and savoring different cuisines. She is also working towards becoming fluent in Spanish, further enriching her ability to connect with people from various backgrounds.

Christina Thorsen has more than two decades of experience in communications across industries including technology, education, healthcare, and finance. Having lived in seven countries, she brings a dynamic global perspective and a deep understanding of diverse cultures to her work. She thrives on building authentic connections, fostering collaboration, and helping others reach their professional goals in a way that aligns with their personal values. As the Director of Internal Communications and Mission Marketing at Goodwill Central Texas, Christina is passionate about fostering a servant-leader culture and amplifying the organization’s mission of transforming lives through the power of education and work. Before joining Goodwill Central Texas, Christina helped small businesses and associations grow their online presence during the pandemic by creating web and e-commerce sites and organizing virtual conferences through her creative agency, Smart Cookies. She developed her love for the education field during her role as the Senior Communications Manager at Stamford American International School in Singapore. Her work at the FDI World Dental Federation in Geneva, Switzerland, gave her invaluable insights into public health advocacy on a global NGO scale. Christina holds a BA in Communications from the University of Houston and an MA in Pacific Asian Studies from the University of London’s School of Oriental and African Studies.  She is currently based in Austin, TX.

Justin Joffe is the Editorial Director and Editor-in-Chief at Ragan Communications where he oversees the editorial strategy for Ragan across brands and products. In addition to his editorial duties, Joffe also advises the programming team on best-in-class conferences, webinars and workshops during a time of unprecedented change in the way that communicators and marketers learn and meet. He is also a freelance journalist and communications writer specializing in the arts and culture, media and technology, and ad tech beats. Before joining the Ragan team, Joffe worked for Muck Rack, PR News, and The Observer. Additionally, his writing has appeared in several publications including Vulture, Newsweek, Vice, Relix, Flaunt, and many more. You can find him on X @joffaloff.

Regine Nelson is an energetic corporate communications leader and strategic storyteller with expertise in leveraging diverse channels to enhance employee experience, foster positive culture, and drive transformative change across global organizations. Over her career she has led impactful initiatives improving inclusion, engagement, and alignment at technology and innovative product companies. She is currently at Couchbase leading internal communications and employee engagement, and previously held roles at Visa, Yahoo! and Adobe.