Overhauling communications by giving employees the content they want, when they want it and how they want it

No matter how large or small an organization, keeping employees informed is paramount. Just as important, though, is how you keep them informed. Are you giving employees the information they want to know in a format they desire, or do you just send 400 emails a week full of messages that top-level executives think employees want to know? Learn how Johns Hopkins Medicine listened to what its workforce wanted from communications and gave the people what they asked for—including a new “Kudos” program that recognizes achievements from medical and nonmedical staffs.