When War Rooms Go Virtual: Embrace P2P to Keep the Pace with Constant Crisis

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What You’ll Learn:: 
The war room used to be a staple of crisis communications. But even it has been turned on its head with so many team members offsite. So how do you maximize your brain power and rapid response when everyone from IT to HR and legal are remote? Join to hear how reprioritizing person-to-person (P2P) communication can help you bridge the gap—so you can accelerate and elevate your crisis response even in the WFH age.
 
You'll learn:
 
  • Why P2P communication matters more in crisis planning than ever before
  • How to re-think and realign your crisis plans, processes and collaboration tools for maximum empathy—and speed
  • Expecting vs. reacting: How to stop chasing the crisis and finally get ahead
  • The new world of "chat ops" and how to ensure instant action across channels like Teams, Slacks, Zoom, Google Hangouts and more
  • Hugging your haters: What to do when comments turn to crisis
Type: 
Broadcast: 
December 2020
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Presenter bio: 

Lesley Sillaman an executive vice president with Havas PR and a key leader of its Global Collective, coordinating the agency's work with Havas teams around the world. She joined in 2006 and has been recognized in the industry for her expertise in crisis and corporate communication. She received the PR News Agency PR Professional of the Year in 2016, was a member of the Cannes Lions Grand Jury in 2018 in the PR category and as Jury President for the 2020 Lisbon PR Awards. She also worked for a decade in U.S. government and politics, serving in press secretary and national communications roles for several elected officials, the Democratic National Committee and in battleground states during two presidential races.