The Mobile Pivot: To reach employees and other stakeholders, use your smartphone as is!

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What You’ll Learn:: 

Most organizations are still behind the mobile curve. One trend has solidified: app development. However, new research finds the average smartphone user installs ZERO apps in any given month. Another study finds that one in four users abandon their apps after a single use. On the other hand, 90 percent of smartphone users use messaging on their phone more than any other activity except email (91 percent).

In this session, you'll learn:

  • Why messaging has overtaken apps (and what apps are worth your time)
  • Why messaging is so much more than texts between friends
  • How companies enjoy 1:1 engagement by messaging to reach customers
  • How messaging is gaining a foothold internally in the enterprise
  • Why chatbots -- accessible on messaging apps -- are the next big thing in mobile communications
July 2016

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Presenter bio: 

Shel Holtz is a veteran communicator who brings nearly 40 years of experience to his clients around the world. Shel is a Fellow of the International Association of Business Communicators (IABC), a Founding Fellow of the Society for New Communication Research (SNCR), and a Platinum Fellow of The Mayo Clinic Center for Social Media. He has written or co-written six communication books and countless articles. A speaker on digital and employee comms, Shel is a prolific blogger and a pioneer podcaster. Read his blog and connect with him on his website at