Recordings of live presentations from our conferences, workshops or studio.
Duration: 30 to 70 minutes
John Young is a social business advisor for Southwest Airlines. His role focuses on providing strategic guidance and recommendations for Southwest’s social customer care and Listening Center. Before coming to Southwest, Young was a social media strategist for AT&T. He drove the strategy and buildout of social customer care and social tools and developed AT&T’s custom social media command center.