Recordings of live presentations from our conferences, workshops or studio.
Duration: 30 to 70 minutes
Aaron Isbell is information technology manager at SAS, where he works as the SAS Solutions OnDemand service desk manager. SAS Solutions OnDemand is a service organization responsible for the ASP channel for SAS Institute, Inc. He is also building the service desk team with the skills to identify, define, and build new processes into tools that improve response and resolution time, while maintaining or increasing the level of service provided.